wmc Casino Privacy Policy

wmc Casino treats the privacy of its users as a top priority. By registering on this Platform, playing games, managing payments, or using any service, you fall within the scope of this Policy. This Policy applies only to services provided through wmccasino.cam; wmc is not responsible for third-party websites or applications.

The main aim of this Policy is to clearly inform you of what data we hold and why. We believe an informed user is the safest user. If you have any questions about this Policy, you are welcome to contact our support team.

wmc collects user data from various sources. This data falls into two main categories.

2.1 Information You Provide Directly

Information you voluntarily give us:

• Name, date of birth, and gender
• Mobile number and email address
• Residential address and national ID number (for identity verification)
• Payment method details: bKash, Nagad, Rocket, or bank account information
• Information provided through support tickets or live chat

2.2 Automatically Collected Information

Information collected automatically when you use the Platform:

• IP address and device identification number
• Browser type, operating system, and screen resolution
• Login time, session duration, and navigation patterns on the Platform
• Gaming activity: games played, bet amounts, win/loss history
• Cookie and local storage data (see Section 6 for details)

wmc uses your information only for specific and legitimate purposes. Each purpose is detailed below.

3.1 Account Management

Your information is used to complete the registration process, verify your account, and ensure login security. OTP verification and identity confirmation are also included.

3.2 Payment Processing

Payment-related information is used to complete deposits and withdrawals and to ensure transaction security. Detecting and preventing fraudulent transactions is also part of this step.

3.3 Customer Support

Our 24/7 live chat and email support team uses your information to resolve your requests quickly and accurately. Having a history of past issues makes it easier to avoid repeat problems.

3.4 Responsible Gaming

We monitor gaming activity to ensure compliance with the responsible gaming guidelines. If an unusual change in a user's playing behaviour is observed, we may send an alert.

3.5 Product Development and Marketing

Knowing your preferred games and services allows us to send more relevant offers and updates. You can opt out of promotional communications at any time.

wmc retains your personal information only for as long as it is necessary. As a general rule:

• All account-related information is retained while the account is active.
• Even after an account is closed, financial transaction records are kept in accordance with applicable legal obligations.
• Customer support conversation logs are kept for a reasonable period after the relevant issue is resolved.
• Marketing preference data is retained until you opt out.

If you request deletion of your data, wmc will fulfil the request as promptly as possible after verifying your identity; however, certain data may not be deletable before a set period due to legal obligations.

wmc does not sell your personal information to any third party. However, limited data may be shared in specific circumstances:

5.1 Service Providers

Payment processors, technology infrastructure maintainers, and game software providers receive only the minimum information necessary to perform their respective services. They are bound by confidentiality agreements with wmc and may not use that information for any other purpose.

5.2 Legal Obligations

wmc may be required to provide relevant information under a court order, government directive, or an investigation under applicable law.

5.3 Fraud Prevention

Specific information may be shared with trusted security partners to maintain account security and detect fraud. This sharing is always done in the interest of protecting you.

The wmc Platform uses cookies and similar technologies to improve your browsing experience.

6.1 Essential Cookies

Without these cookies, the Platform cannot function properly. They are essential for maintaining login sessions, storing security tokens, and remembering your preferences.

6.2 Analytics Cookies

Analytics cookies are used to understand which parts of the Platform are used most and where improvements are needed. This information is aggregated and anonymised.

6.3 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies will prevent access to some Platform features. Most modern browsers provide cookie management options.

As a wmc user, you have the following rights over your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: If your information is incorrect, you can request that it be corrected.
• Right to Erasure: Subject to certain conditions, you can request that your information be deleted.
• Right to Restrict Processing: In some circumstances, you can request that the use of your information be limited.
• Right to Portability: You can request to receive the information you have provided in a structured format.
• Right to Object: You can object to your information being used for marketing purposes.

To exercise any of these rights, please contact our support team. We will fulfil your request within a reasonable time after verifying your identity. For more details, you can visit our FAQ section.

The wmc Platform is intended solely for users aged 21 and above. We do not knowingly collect or process information from any minor. Age verification is in place during the registration process, and additional identity checks may be requested in cases of doubt.

If it becomes known that information from a person under 21 has been collected by mistake, it will be deleted immediately and the associated account will be closed.

wmc follows several technical and administrative practices to keep your information secure:

• All data exchanged between the Platform and its servers is protected through SSL encryption.
• Passwords and sensitive information are stored using strong hashing algorithms.
• System access is strictly controlled; only authorised staff can access the relevant data.
• Regular security assessments and vulnerability tests are conducted.
• A rapid response plan is in place for data breaches, and affected users will be notified in a timely manner.

Please note that no method on the internet is 100% secure. To keep your own account safe, use a strong password and do not share it with anyone.

wmc reserves the right to update this privacy policy as needed. For significant changes, we will notify you via a notice on the Platform or by email to your registered address. Continuing to use the Platform after changes are made means you accept the updated policy.

The latest version of this policy will always be available on this page. We recommend reviewing it periodically so you stay up to date. To learn more about wmc, visit our wmc Casino information page.

If you have any questions, concerns, or data-related requests regarding this privacy policy, please get in touch with us. Our dedicated support team is available in both Bengali and English, 24 hours a day, 7 days a week.